Common Questions
Working with Me
Hiring a new Heating, Ventilation, or Air Conditioning Contractor can be daunting, which is why I’ve compiled a list of some of the most common questions I get from new clients. If your question isn’t answered, please feel free to get in touch and I’ll help you as much as I can.
How do I know if I need HVAC assistance? How do I know if I need an HVAC contractor?
Q: What are some common HVAC problems?
A: Some common HVAC problems include poor air quality, limited airflow, and inconsistent temperatures. These issues can be caused by several factors, including clogged filters, improper installation, or damaged equipment. It is essential to address these issues promptly to prevent further damage to your HVAC system.
Q: What are the signs that my HVAC system needs repair?
A: Signs that your HVAC system needs repair include unusual noises, unpleasant smells, and increased utility bills. If you notice any of these issues, it is essential to contact a professional HVAC contractor as soon as possible to evaluate your system's condition and repair any damage before it worsens.
Q: How often should I have my HVAC system maintained?
A: It is recommended to have your HVAC system maintained at least once a year to ensure that it is running efficiently. Routine maintenance includes cleaning and inspecting your system, as well as identifying and repairing any potential issues before they lead to costly repairs. New installations done by Murray's HVAC Systems come with annual inspections at no additional cost. We will even call you to remind you!
Q: Do you clean air ducts?
A: NO! Cleaning ducts tears them! If filters are replaced on a regular basis as recommended for your system, you should not need to clean the ductwork. If for some reason they are blowing dirt through you vents, replacing the affected ductwork may be the solution. Torn ductwork results in heating or cooling lose. Replace them! Don't clean them! You'll be happier in the long run and ultimately save money over cleaning them.
How can you help me be comfortable that the job will be finished on time and on budget?
Q: Is your work warrantied?
A: All new systems are backed by the manufacturer's warranties. All parts used in service/repair calls have their manufacturer's warranties. I also warranty all of my work.
Q: What does Murray's HVAC systems do?
A: Murray's HVAC systems is an HVAC contractor that provides installation, repair, and maintenance services for heating, ventilation, and air conditioning systems in residential and commercial properties. I also install water heaters (conventional and tankless) and bathroom fans. I specialize in Bryant and Payne systems and am an authorized dealer and installer for both.
Q: How does Murray's HVAC estimate the cost of a job?
A: Before providing an estimate, I conduct a thorough inspection of all parts of the proposed job, basing the estimate on what I see plus any information you, the customer, may have about your needs and wants. While I do everything I can to ensure the job is done on time and on budget, occasionally surprises happen! Some things might not be seen until the job has started. No additional work will be done until the situation is fully explained and options discussed. Only with YOUR permission will any additional work be done. I promise to NEVER try to up-sell on a job!
Q: What kind of HVAC systems can Murray's HVAC install?
A: Murray's HVAC systems can install a wide range of HVAC systems, including furnaces, heat pumps, air conditioners, and ductless mini-splits. I specialize in Bryant and Payne systems and am an authorized dealer and installer for both. However, if you want a different brand of system, I have broad experience in many other systems and can install them with confidence.
How can I be sure you are the right person for the job?
Q: Why should I choose Murray's HVAC Systems?
A: Choosing a contractor is the most important decision you will make when choosing your HVAC contractor for your new build, to replace an old system or make repairs to an existing system. At Murray's HVAC Systems, I pride myself on delivering high-quality services and products. I am fully licensed, bonded, and insured in California.
Q: What sets Murray's HVAC Systems apart from other contractors?
A: Murray's HVAC Systems is a fully licensed, bonded, and insured HVAC contractor with over seven years of experience serving in California. I offer a comprehensive range of services, including installation, repair, and maintenance for heating, ventilation, and air conditioning systems. I am certified in construction project management, ensuring that your project is completed efficiently and effectively. When asked to describe my work the most common descriptors were highly competent, well trained, respectful, ethical, dependable and reliable. All my work is backed by the manufacturer's warranties and I warranty all of my work as well.
Most importantly, I prioritize customer satisfaction and provide high-quality services and products. I promise to NEVER try to up-sell you to buy products you don’t need or unnecessary repairs.
Q: How can I schedule an appointment with Murray's HVAC Systems?
A: Scheduling an appointment with Murray's HVAC Systems is easy. Simply give me a call or or email me to schedule a free consultation.
Q: What certifications does Murray's HVAC Systems have?
A: Murray's HVAC Systems is fully licensed by the State of California and is also bonded and insured. Additionally, I am certified in construction project management by Diablo Valley College.
What experience do you have?
Q: What experience do you have?
A: Murray's HVAC Systems is a heating, ventilation, and air conditioning contractor with years of experience in the industry. I have been working in this industry since I was 19 and passed the State HVAC Contractor test(s) on the first try at age 25. Unlike many of my competitors' technicians, I have experience in a wide range of HVAC services, and I will personally ensure that your HVAC system is working optimally.
Q: What certifications does Murray's HVAC Systems have?
A: Murray's HVAC Systems is fully licensed by the State of California and is also bonded and insured. I am certified in construction project management by Diablo Community College. Additionally, I make sure I am up-to-date with all state and local certifications such as refrigerant refilling and disposal. As a licensed HVAC contractor, I am responsible for making sure I know current HVAC building code.